Privacy Policy Aurga99 – Malaysia Player Data Protection

1Introduction & Scope of This Policy

Aurga99 ("we", "Platform", "company") respects every user's right to privacy and is committed to protecting the personal information you share with us. This Privacy Policy clearly outlines our practices regarding the collection, use, storage, and disclosure of personal data.

This policy applies to all Aurga99 platform users, including unregistered visitors, registered members, and anyone who interacts with our services via the website, mobile app, or other communication channels. It should be read alongside Aurga99's Terms and Conditions, which together form the complete agreement between you and us.

We are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related legislation. If you are outside Malaysia, please ensure you understand the privacy laws applicable in your region before using the platform.

2Types of Personal Data We Collect

Aurga99 collects your personal information through various interaction points on the platform. Below is a full explanation of the types of data we collect and why they are needed:

Registration & Identity Verification Data

When you register an Aurga99 account, we collect information required to create and verify your identity. This is a mandatory requirement for anti-money laundering (AML) compliance and the KYC process.

Usage & Technical Data

We also automatically collect technical data when you use the Aurga99 platform. This includes IP address, browser type, operating system, pages visited, session duration, and game history. This data is used for operational purposes, platform improvement, and fraud detection.

3How We Use Your Data

Every piece of information we collect is used for legitimate, stated purposes. aurga99 does not use your data for anything beyond what is described below:

• Account management: Creating, verifying, and maintaining your account, and securely processing financial transactions
• Legal compliance: Meeting KYC, AML, and other regulatory requirements applicable to online gambling platforms
• Platform security: Detecting and preventing fraud, money laundering, account abuse, and other suspicious activities
• Customer support: Handling inquiries, complaints, and support requests more efficiently and accurately
• Service improvement: Analyzing usage patterns to improve the gaming experience and platform features
• Marketing communications: Sending relevant offers, promotions, and updates — only where you have given your consent
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support

4Data Sharing with Third Parties

Aurga99 does not sell or rent your personal data to any third party. However, there are certain situations where we need to share specific information with the following parties:

Authorized Service Providers

We share necessary data with third-party service providers that help us operate the platform — including payment processing providers, game providers, identity verification systems, and cloud infrastructure providers. All such providers are bound by strict confidentiality agreements and may only use data for the specific purposes defined.

Legal Requirements

Aurga99 will disclose personal information where required by law, court order, or directive from a legitimate regulatory authority. This includes investigations related to money laundering, financial fraud, or other criminal activity.

Interest Protection

In situations where it is necessary to protect the rights, property, or safety of Aurga99, its users, or the public, relevant data may be disclosed to the appropriate parties.

5Data Security & Protection Measures

Aurga99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

Technical Measures

• 256-bit SSL/TLS encryption for all data communications between servers and user devices
• Passwords stored using irreversible one-way hashing algorithms
• Two-factor authentication (2FA) is available and encouraged for all accounts
• Multi-layer firewall and intrusion detection system active 24/7
• Regular security scans and independent penetration testing
• Real-time monitoring of suspicious activity with automated alert systems

Organizational Measures

• Role-based access control — only authorized staff can access sensitive data
• Mandatory cybersecurity training for all staff who handle user data
• Documented and tested security incident response procedures
• Binding confidentiality agreements for all staff and contractors

6Cookies & Tracking Technologies

Aurga99 uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic, and enable certain features to function correctly.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, session management, and security. Cannot be disabled.
• Performance Cookies: Collecting information on how visitors use the website to help us improve the platform. All data is anonymized.
• Functional Cookies: Saving your preferences such as language and display settings to personalize your experience.
• Marketing Cookies: Used to display relevant promotions. You may opt out of this category via your browser settings.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some Aurga99 platform features.

7Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Aurga99's policy, you have the following rights regarding your personal data:

To exercise any of these rights, contact the aurga99 support team via live chat or email. We will process your request within 30 calendar days from the date of receipt.

8Data Retention & Deletion

Aurga99 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law. Retention periods vary by data type:

• Active account data: Retained for as long as your account is active and for a reasonable period after account closure
• Transaction records: Retained for a minimum of 7 years as a financial and tax compliance legal requirement
• KYC & identity verification logs: Retained for 5 years from the account closure date in accordance with AML requirements
• Support communication logs: Retained for 2 years for reference and service improvement
• Anonymous analytics data: May be retained indefinitely as it contains no personally identifiable information

When data is no longer needed and there is no legal requirement to retain it, Aurga99 will securely delete or anonymise that data using industry-approved methods.

9Changes to This Privacy Policy

Aurga99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform operations. Any material changes will be communicated via a prominent notice on the platform or via your registered email before the changes take effect.

We encourage you to check this page regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this document will be updated whenever changes are made.

Continued use of the aurga99 platform after notification of policy changes constitutes your acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account and stop using the platform.

10Contact Us for Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly.

The aurga99 customer support team is available 24 hours a day via in-platform live chat. For specific inquiries regarding privacy and data protection, you may contact our Data Protection Officer at: [email protected]

For privacy-related complaints, we are committed to providing an initial response within 5 business days and resolving the issue within 30 calendar days. If you are not satisfied with our response, you have the right to file a complaint with the Malaysia Personal Data Protection Department.